Order tracking

Finding your tracking code

We email it to you automatically once the order has been prepared and handed over to the courier. Open the shipping confirmation: you will see the code labelled tracking code or shipment ID, together with the name of the courier.

In the same email there is a link to the courier’s tracking page. That page is the most reliable source, because it is updated directly by the people handling the parcel.

The code returns no information

That is normal during the first day or two. The courier shows the first update only after the parcel has been scanned at a sorting hub, which takes 24 to 48 hours, and a little longer around weekends and holidays.

If after 48 working hours nothing has moved, let us know. We can ask the courier directly, which is quicker than waiting for the tracking page to update.

Reading the statuses

Registered / label created	The shipment exists in the courier’s system but has not been scanned yet.
In transit	The parcel is travelling between hubs. On longer routes it can go several days without an update.
Out for delivery	It is on the delivery van today. Keep your phone close: couriers often call first.
At depot / awaiting collection	The delivery attempt failed. You have 10 days to collect it or book another attempt, then 7 final days.
Returned to sender	It was not collected in time and is coming back to us. Write to us to find out what happens next.

If you were not at home

The parcel waits at a nearby depot and the courier emails you a link to collect it or choose a new delivery. You have up to 10 days, plus 7 more before it is returned to us. The full sequence is on the shipping page.

Cash on delivery

You have paid nothing yet: the courier collects the amount when handing over the parcel. Have the exact sum ready, as change is often not available. More on the payments page.