Privacy policy

Last updated: 01 October 2026

1. Data controller

Your personal data are processed by Progarden Gear S.r.l., registered office Strada Toscana 14, Naples, Italy, VAT no. IT485949509, the company that runs this website. For questions about this policy, or to exercise the rights listed in section 8, email or use our contact page.

2. Data we collect

Order data	Name and surname, delivery address, phone number, and the product, quantity and price of your order. An email address only if you decide to provide it.
Browsing data	IP address, type of device and browser, pages viewed and the website or advertisement that brought you here, collected through cookies and similar tools as explained in the cookie policy.
Messages to support	The content of your message and the address you write from, so that we can answer you.

We only ask for what is needed to deliver your order. This site never asks you for card details: if you pay online, they are entered directly with a certified payment provider and do not pass through us.

3. Purposes and legal bases

Handling and shipping your order	Performance of the contract. Without these data we cannot deliver.
Order confirmation call	Performance of the contract: we phone the number you gave us to confirm address and amount before shipping.
Invoices, tax and accounting	Compliance with legal obligations.
Support, returns and guarantee	Performance of the contract and compliance with consumer protection law.
Preventing fraud and fake orders	Our legitimate interest in protecting the business from false or abusive orders.
Advertising measurement and site improvement	Your consent, given through the cookie banner, which you can withdraw whenever you want.

4. Measuring our advertising

We promote our products online and need to know which adverts generate orders. If you have given consent, the site sends Google conversion data, which may include an email address or phone number you provided, converted into an irreversible code (hash).

The conversion into a code happens inside your browser before anything is transmitted, so for this purpose the readable data never leave the site. It serves only to link an order to an advert, not to build a profile that we can consult. Without your consent this does not happen, and your order is processed in exactly the same way.

5. Recipients

• Couriers and logistics companies, which need your name, address and phone number to deliver and, for cash on delivery, to collect the payment.
• The company making the confirmation calls on our behalf and following our instructions.
• Payment providers, if you pay online. They receive your payment data from you directly.
• IT and hosting providers that keep the site and order management running, appointed as data processors by contract.
• Public authorities, when disclosure is required by law.

We do not sell personal data and we do not give them to third parties for their own marketing.

6. Transfers outside the EEA

Some providers, particularly for analytics and advertising measurement, may process data outside the European Economic Area. In that case the transfer is protected by the safeguards provided for by EU data protection law, such as an adequacy decision of the European Commission or its standard contractual clauses.

7. Retention

Orders and deliveries	For the duration of the contract and afterwards for as long as needed to manage returns, guarantee claims and any disputes.
Invoices and accounting records	For the period required by tax law, normally ten years.
Support messages	As long as they are needed to handle your request, then deleted.
Cookies and measurement data	For the duration listed in the cookie policy, or until you withdraw your consent.

8. Your rights

The General Data Protection Regulation (GDPR) entitles you to access your data, have them corrected if inaccurate, have them deleted when the conditions apply, restrict or object to their processing, receive them in a portable format, and withdraw any consent at any time, without affecting processing already carried out.

To exercise these rights, email . We respond within one month. If you think your data have been processed unlawfully, you may also lodge a complaint with the data protection authority of your country of residence.

9. Minors

This site is not intended for minors and we do not knowingly collect their data. Only people legally able to enter into a contract may place orders.

10. Security

The site uses an encrypted HTTPS connection, and only the people who need order data for their work can access them. No system can rule out every risk, but we apply the technical and organisational measures required by law and appropriate to the data we handle.

11. Updates

When we change the way we process personal data, we update this page and its date. If a change has a significant effect on your rights, we point it out clearly.