Contact us
Questions about a product, an order on its way or a return: our support team is here every day of the week.
The quickest way to reach us is by email at . During support hours we usually answer within a few hours; in any case you get a reply by the end of the next working day.
Got an order number? Put it in the first line of your message. We can then open your order immediately instead of writing back to ask for it.
Support hours
| Email support | Every day, Monday to Sunday, 08:00-14:00 / 16:00-20:00 |
|---|---|
| Order confirmation calls | Within 48 hours of the order, in the same time slots |
| Reply time | A few hours in most cases, never more than one working day |
How we can help
Choosing a product
What it is suited for, what comes in the package, how you can pay in your country.
Changing an order
A new delivery address, a different day, the tracking code, or cancelling before the parcel leaves.
After delivery
Transport damage, a missing accessory, a product that does not behave as it should.
Sending it back
Opening a return within 30 days of delivery, or checking the status of your refund.
Damaged parcel at the door
Check the box while the courier is still there. If it is crushed, torn or opened, you can either refuse it or accept it by writing accepted subject to inspection on the courier’s delivery slip. Then send us a message, with a few photos if possible, within 48 hours. Either way your rights are protected and we can sort it out much faster.
Answers you may find right away
- FAQ — the questions customers ask us most often.
- Order tracking — where your parcel is and what each status means.
- Returns — the 30-day return procedure, step by step.
- Shipping — timing, missed deliveries and depot collection.
Not happy with how we handled something?
Tell us in your message and ask for a second review of your case. A complaint sent to us directly is the one we can actually fix.